At Rutland House, we strive to adopt new ways of providing the very best in person-centred care and put our residents at the heart of everything we do.
“Our duty of care requires us to act responsibly in all that we do – individually and collectively, professionally and personally”
The foundation of our responsible behaviour is integrity which involves:
Companionship
Accountability
Respect
Empowerment
We treat every resident as an individual at Rutland House. By using their life history to paint a unique picture and provide an invaluable insight into their background, we can then tailor our care to meet their specific needs.
Our residents are supported by our care and nursing team, which means that even when family and friends aren’t around, our residents are still receiving the best support possible. We place the highest value on respecting the privacy and dignity of the people who live here.
One of our key principles at Rutland House is communication. We want to ensure that everyone involved in the process of our residents is kept up to date at all times with regard to schedules, plans and both short and long-term arrangements. We integrate openness, transparency and honesty into all aspects of our operations, with the aim of building stronger relationships between our staff, our residents, their relatives, friends and all visiting professionals.
We actively listen to what our residents and their connected people tell us about the service we provide. As part of this, one of our objectives has always been to ensure the process of how Rutland House operates is as transparent as possible to create an open, positive and inclusive atmosphere.
We want to give everyone the opportunity to participate in all aspects of the home, as a result, residents and their families are regularly consulted both individually and collectively about the everyday running of Rutland House.
Whether you have any questions about Rutland House and wish to speak to someone or book a visit to see it for yourself, contact us today at Rutland House and speak to one of our team today.
